Measuring the Value of IT at ANWB

Copyright © 2002, Idea Group Publishing. The aggregated BTRIPLEE framework, its valuation layers, and their associated classes of measures as described in the first six chapters of this book have been developed to consistently and systematically assess the business value and effectiveness of IT, and the effectiveness and efficiency of the activities that are performed to make IT available. A demonstration of the applicability of the BTRIPLEE framework and associated classes of measures in a real-life situation is described in this appendix, as a case study. First, a brief profile of the Royal Dutch Touring Club ANWB (Koninklijke Nederlandse Toeristenbond ANWB) is provided, followed by a summary of the broad range of IT applications used by ANWB to support its business, its members, and other customers. Secondly, the approach, techniques, and information sources used to apply the BTRIPLEE framework, its valuation layers, and their associated classes of measures are described. Finally, the results of the validation are analyzed and evaluated, resulting in a conclusion of this chapter.